Shipping & Delivery Policy

At Ashley Classics & Retros, we aim to dispatch orders quickly and safely using reliable delivery services.

Due to the nature of classic vehicle parts, our products vary greatly in size, weight and value. We select the most appropriate delivery method depending on the item purchased and the destination.

This policy explains our delivery process for customers in the United Kingdom and worldwide.

We aim to process and dispatch orders as quickly as possible.

Most in-stock items are dispatched within 1–3 working days after payment has been received.

Orders placed on weekends or public holidays will normally be processed on the next working day.

Some items may require additional preparation time, particularly:

• used parts requiring inspection;
• larger components;
• reconditioned items;
• specialist or rare parts;
• items requiring additional packaging.

If there is likely to be a significant delay, we will contact you.

We mainly use:

• Royal Mail Tracked 48
• Royal Mail Tracked 24 (where selected)
• Parcelforce
• DPD
• UPS
• Evri

The delivery service used will depend on the size, weight, value, destination and fragility of the item.

Where available, customers may select upgraded delivery services, including faster options. Examples may include:

• Royal Mail Tracked 24;
• next-day courier services.

Faster delivery options apply to transit time only and do not guarantee same-day dispatch unless specifically agreed.

Some classic car parts require specialist courier services due to their size or weight. Examples may include:

• engines;
• gearboxes;
• body panels;
• wheels;
• suspension components;
• large trim items.

These items may be shipped using Parcelforce, UPS, DPD, Evri or other suitable courier services. Additional delivery charges may apply where required.

Delivery times provided are estimates only.

While we aim to meet expected delivery times, we cannot guarantee delivery dates as delays may occur due to:

• courier delays;
• weather conditions;
• industrial action;
• incorrect delivery information;
• events outside our reasonable control.

Where a tracked service is used, tracking details will normally be provided once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive deliveries where required.

Customers are responsible for providing accurate delivery information.

Ashley Classics & Retros cannot accept responsibility for delays or losses caused by:

• incorrect addresses;
• incomplete addresses;
• failure to collect parcels;
• refusal of delivery.

If a parcel is returned to us due to an incorrect address or failed collection, additional delivery charges may apply for re-dispatch.

If your order arrives damaged, please:

1. Photograph the packaging before opening where possible.
2. Photograph any damage to the item.
3. Contact us as soon as possible.

Please retain all packaging until the matter has been resolved, as couriers may require inspection evidence. We will work with you to resolve genuine delivery damage promptly.

If your order appears to be lost, please contact us.

We will investigate with the courier and take appropriate action. Delivery investigations may take time depending on the courier's procedures.

We ship internationally, including Europe and worldwide destinations. International customers should be aware that:

• delivery times vary by destination;
• customs clearance may cause delays;
• import duties, taxes and fees may apply;
• these charges are the responsibility of the customer.

Ashley Classics & Retros has no control over customs charges imposed by overseas authorities.

For international orders, customers are responsible for:

• customs duties;
• import VAT;
• brokerage fees;
• local taxes;
• clearance charges.

Refusal to pay customs charges may result in the parcel being returned. Any costs incurred by Ashley Classics & Retros as a result may be deducted from any refund due.

We take care to package items appropriately for their size, weight and value.

Used and classic vehicle parts may require additional protective packaging due to their age, shape or fragility.

Where available, collection may be arranged by prior agreement.

Customers collecting items are responsible for ensuring:

• suitable transport is available;
• items are safely secured;
• any required assistance is arranged.

Responsibility for goods passes to the customer once the goods have been delivered to the address provided.

Customers should inspect deliveries promptly after receipt.

If you have questions about delivery or require a quotation for a large or specialist item, please contact us before ordering.

Ashley Classics & Retros
Trading Name of Laurence Dowds

• Email: [email protected]
• Telephone: 07717 095462
• Website: www.ashleyclassics.co.uk