Privacy Policy

Ashley Classics & Retros ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

Ashley Classics & Retros is the trading name of Laurence Dowds, a sole trader based in the United Kingdom.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from us.

By using our website, you acknowledge that you have read this Privacy Policy.

Ashley Classics & Retros
Trading Name of Laurence Dowds

• Email: [email protected]
• Telephone: 07717 095462
• Website: www.ashleyclassics.co.uk

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.

Depending on how you use our website, we may collect:

Personal Information

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order history
• Customer account details
• Vehicle information provided by you to help identify suitable parts
• Communications sent to us via email, telephone or contact forms

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Cookies and similar technologies

Payments are processed securely through trusted third-party payment providers. These may include:

• Stripe
• PayPal
• Apple Pay
• Google Pay

We do not store your full debit or credit card details.

Payment providers process your information in accordance with their own privacy policies and security standards.

If you create an account with Ashley Classics & Retros, we may store:

• Name
• Email address
• Delivery addresses
• Previous orders
• Saved preferences

You are responsible for keeping your login credentials secure.

We use your information to:

• Process and deliver orders.
• Respond to enquiries.
• Verify vehicle compatibility where information has been provided.
• Process refunds.
• Prevent fraud.
• Improve our products and services.
• Manage customer accounts.
• Send service-related communications.
• Comply with legal obligations.

Where you have opted in, we may also send marketing emails about new products, promotions or special offers. You can unsubscribe at any time using the link included in the email or by contacting us directly.

Under UK GDPR, we process personal information on one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Your consent, where required.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies may be used to:

• Remember preferences.
• Keep shopping carts active.
• Analyse website traffic.
• Measure advertising performance.
• Improve website functionality.

You can manage cookies through your browser settings or our cookie consent tool where available.

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information including:

• Pages visited
• Device information
• Approximate location
• Browser information
• Time spent on our website

This information is used to improve our website and customer experience. Where required by law, Analytics cookies will only be used after your consent.

We use the Meta Pixel to:

• Measure advertising effectiveness.
• Understand customer behaviour.
• Improve our marketing.
• Display relevant adverts on Meta platforms.

This information may be shared with Meta in accordance with Meta's own privacy policies.

If you subscribe to our newsletter or choose to receive promotional communications, we may send:

• New product announcements
• Special offers
• Promotions
• Company news

You may unsubscribe at any time. We will not send marketing emails without an appropriate lawful basis.

We only share information where necessary. This may include:

• Payment providers.
• Delivery companies.
• Website hosting providers.
• IT support providers.
• Marketing platforms.
• Legal or regulatory authorities where required.

We do not sell your personal information to third parties.

Some of our service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

No internet transmission can be guaranteed to be completely secure, but we strive to use appropriate security measures.

We retain personal information only for as long as necessary to:

• Process orders.
• Meet legal obligations.
• Resolve disputes.
• Maintain business records.
• Prevent fraud.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Under UK data protection law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data where applicable.
• Restrict processing.
• Object to processing in certain circumstances.
• Request transfer of your data.
• Withdraw consent where processing relies on consent.

Some rights are subject to legal exceptions.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the date it was last updated.

Ashley Classics & Retros
Trading Name of Laurence Dowds

• Email: [email protected]
• Telephone: 07717 095462
• Website: www.ashleyclassics.co.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us and we will be happy to assist.